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Case Studies

The case studies presented below are only a representative sample of our capabilities. Please contact us for more information.

Aviation

Aviation; airline

The client, a worldwide leader in airline and aviation IT services, needed to update its hardware in all of its U.S.-based locations. The client partnered with TEKsystems Global Services® for this deployment due to its scalable, high-quality resource reach, both nationally and locally. TEKsystems provided four travelling technical leads that paired with local TEKsystems technicians at each site. The leads used the lessons learned at each location to streamline and coordinate the process at subsequent airports. A project coordinator then reported on status, coordinated travel plans and served as an escalation point for the client and TEKsystems’ resources. The TEKsystems team performed asset inventory, replacement and disposal for more than 1,500 assets at 42 airports within a six-month timeframe. This asset inventory provided an accurate snapshot of the client’s IT resources and TEKsystems’ asset disposal solution offered significant cost savings as all assets were shipped to TEKsystems’ disposal centre instead of back to the client’s headquarters. The TEKsystems solution enabled the client to meet their client’s timelines with minimal disruption as well as significant cost savings compared to other vendors.

Communications

Telecommunications; cable telecommunications provider

A cable telecommunications company needed a more economical solution for .NET development support of its customer service tracking application and turned to TEKsystems Global Services® for support. TEKsystems established a dedicated off-shore team in Bangalore, India to provide enhancements and Tier 2 support for the application, using an Agile methodology. With TEKsystems’ support, the client recognized cost savings greater than 60 percent over baseline, increased the development scope and decreased application defects by more than 80 percent.

Defense

Defense; defense contractor

A leading defense contractor partnered with the United States Air Force to modernise its equipment at military bases around the globe. Specifically, the network boundary equipment that was supporting 105 Air Force and seven Air National Guard bases worldwide was approaching the end of its life and service capacity and needed replacement. Lacking the in-house credentials, time and logistical support, the defense contractor commissioned TEKsystems Global Services® to support the replacement of the 112 network boundaries. TEKsystems sourced, screened and facilitated the onboarding of specialised field installation engineers to travel to undisclosed locations to perform complex and high-risk boundary modernisation. TEKsystems’ team installed network boundary equipment at all locations, with minimal disruption to Air Force base personnel, within the client’s timeframe of just eight months.

Energy And Utilities

Energy Services; energy provider

A leading energy provider partnered with TEKsystems for development support of a proprietary application that would allow commercial customers to access their real-time electricity usage and choose to reduce consumption during peak times. Leveraging the Montreal Solution Centre in Quebec, TEKsystems Global Services® developed a flexible and scalable service model utilizing ASP.NET, Jquery, JavaScript, Silverlight and Sencha, among others. TEKsystems increased the application’s functionality, modified the user interface, incorporated mobile features, and created a mobile application for Android and Apple tablets and smartphones. The resulting mobile application was one of the first mobile solutions for commercial user participation in load reduction programs. The client’s customers received real-time usage information and automated control capabilities in order to optimize their energy consumption, resulting in increased customer satisfaction and empowerment.

Energy Services; energy management company

The client, the global industry leader in utility metering, needed a partner with database expertise to upgrade its aging Oracle database platform but lacked the in-house resources to meet project and financial goals. TEKsystems Global Services® managed the full project, from creating the data migration strategy to implementing the software and performing all quality assurance controls. Using an on-site delivery manager and TEKsystems’ India-based team of data architects, developers and testers with specialised experience in Oracle 11g, we provided a cost-effective solution that saved the client money while moving its data architecture to a more robust, scalable RDBMS platform.

Energy Services; oilfield services company

A leading oilfield services provider engaged a TEKsystems Global Services® division to consolidate financial reporting and provide mobile reporting for sales and leadership. TEKsystems built a Hyperion Essbase reporting architecture and Oracle Business Intelligence Enterprise Edition (OBIEE) integration, sourcing information from Hyperion Financial Management via Enterprise Data Warehouse (EDW), to solve the client’s performance problems and allow adaptive report layouts. The team conducted an SSL configuration as well as server load and performance testing. TEKsystems also selected and implemented a successful mobile BI solution by consolidating complex oilfield reports for mobile devices into a dashboard of key performance indicators (KPIs). The solution TEKsystems delivered to the client gave their key executives greater access to relevant business intelligence, which in turn enabled them to make quicker, more effective decisions.

Energy Services; oilfield services company

The client, a leading oilfield services company, partnered with a TEKsystems Global Services® division to develop an Oracle Fusion-based portal to re-platform its product lifecycle quality system. The previous system, developed in ColdFusion, was not scalable or flexible enough to be maintained by its business users. Through a mixed on-site/off-shore model, TEKsystems successfully provided an Oracle Business Process Management (BPM)-based solution. TEKsystems integrated 12 systems and over 125 reports, enabling more than 20 subject areas (e.g., purchase orders or receipts) to have self-service analysis. The user-friendly platform empowers everyday business users: they are able to receive role-based access to various applications, review and manage business processes, and build reports without having to rely on manual administration support. Furthermore, users have front-end access via mobile devices. The client now has a more robust, efficient and reliable system for measuring the quality of its products. This programme was supported by Oracle Application Development Framework, Oracle BPM, .NET and SOA/BPEL.

Energy Services; energy infrastructure developer

A leader in the development of North America’s energy infrastructure, the client initiated the construction of an oil pipeline between Alberta, Canada and Houston, representing the largest transportation of crude oil from Canada to the U.S. The client engaged TEKsystems Global Services® to build a fully-automated application to monitor the movement of oil through the pipeline. Through the Montreal Solution Centre, TEKsystems utilized an Agile development methodology to foster collaboration and communication within the business units, define business processes, develop quality software and meet the demands of an aggressive timeline. The application was successfully built using Microsoft .NET v3.5, Visual Studio 2008, Team Foundation Server (TFS), Windows Communication Foundation (WCF) and ASP.NET 2.5.

Financial Services

Financial Services; global financial institution

The client, a global financial services provider, commissioned TEKsystems Global Services® to build a migration plan to integrate its IT applications and systems gained during acquisition while also minimising potential risk to customers. Through this partnership, TEKsystems designed a custom managed service solution that enabled the client to revise and streamline its work order request process, onboarding program, team lead structure and delivery management. This involved centralising program management and improving operational efficiency; managing reporting and other project coordination activities; and developing training and onboarding materials. The client recognized a 90-97 percent reduction in time spent on work orders and a 30 percent increase in throughput due to the restructure of work order storage.

Financial Services; global financial institution

A major global financial institution partnered with TEKsystems Global Services® to support an enterprise-wide cyber surveillance security initiative. Due to the nature of cyber forensics/surveillance and how data is monitored and managed differently across international borders, the client required regionally-based surveillance in both the U.S. and the U.K. TEKsystems sourced, onboarded and provided delivery management for a team of high-quality, U.K.-based information security analysts with extensive experience in cyber forensics specific to surveillance. The TEKsystems team provided an analysis of monitoring activities and results, risk management, compliance and reporting. Through TEKsystems’ partnership, the client was able to utilise its existing managed services framework to address an international resource need per the requirements of industry standards, allowing them to seamlessly and consistently perform necessary security activities in multiple regions around the world. Following this initiative, TEKsystems worked to transition a portion of the team to full-time status at the company.

Financial Services; large commercial bank

A large commercial bank with over 700 branch operations required quality assurance (QA) and testing services for an upgrade of their core banking platform. The client’s QA team lacked experience managing a complex multi-vendor project. TEKsystems Global Services® performed QA and testing services to validate the outcomes and partnered with the client’s internal team to manage the multivendor initiative. The client used the technical testing strategies and test designs TEKsystems developed to enhance its broader testing program, resulting in improved workflow processes and faster testing. Following the engagement, the client converted several of TEKsystems’ resources to full-time employees.

Financial Services; global investment management firm

The client, a global leader in investment management, asset and fund administration, and fiduciary and banking solutions, sought to strengthen its global footprint and grow its market share in emerging global markets. The client decided to utilise modern collaboration technology solutions to enhance its presence and drive operational performance. TEKsystems Global Services® delivered a dedicated team of programme managers and skilled resources who successfully implemented collaboration technology tools, reducing costs, increasing employee efficiency and helping the client better position itself to win new business in emerging markets. The technologies implemented included video conferencing, VoIP, email, instant messaging, WAN accelerators, SCCM and SharePoint.

Financial Services; global payment provider

A subsidiary of a global payment, travel and expense management provider engaged TEKsystems Global Services® to manage the off-site development and testing of a merchant portal and open payment platform designed to support commerce among international buyers and sellers. TEKsystems assumed responsibility for the full lifecycle development of the client’s payment processing system, managing resources on-site in Florida as well as in TEKsystems’ Montreal Solution Centre in Quebec and guiding the client through a transition from Waterfall to Agile methodology. The platform was completed and tested, resulting in a code defect rate of less than 1 percent when returned to the client.

Healthcare

Healthcare; healthcare IT company

A healthcare IT company partnered with TEKsystems Global Services® to support software upgrades for more than 150 healthcare clients. Upgrades and patch uplifts were needed over a two- to-three-year period to keep the software in compliance with legal guidelines. TEKsystems presented a resource management-based solution, handling team recruitment, management, training and reporting. The team worked with Linux Red Hat 5 and AIX operating systems, J2EE technologies and scripting languages to complete the upgrades. The client realized a 10 percent improvement in efficiency at the conclusion of the project, and TEKsystems reduced the client’s attrition rate by 33 percent.

Healthcare; worldwide biopharmaceutical company

The client, a worldwide biopharmaceutical company, develops innovative products and technologies to advance world health and help fight and cure diseases. The client had previously outsourced its service desk and desk-side support model but turned to TEKsystems Global Services® when faced with inconsistent and inefficient support. TEKsystems presented a co-managed engagement model to help the client achieve higher resolution rates and improved customer satisfaction, aligning industry best practises with client-specific processes and procedures. As a result, the client recognised a 40 percent increase in first call resolution, a 320 percent decrease in desktop support resolution time and a 94 percent customer satisfaction rating.

Information Technology

Electronics; electronics and electrical engineering company

The client, an engineering and electronics conglomerate, needed to implement its next generation of business applications while maintaining the functionality and availability of legacy systems during an extended transition period. TEKsystems Global Services® supported this effort by assuming daily support responsibility for approximately 30 legacy applications, including customer quote systems and job scheduling software. TEKsystems’ off-site team of support analysts monitored the client’s IT tracking queue for issues related to the legacy applications and took responsibility for solving problems at all levels, including root-cause analysis and application enhancement. TEKsystems’ support helped free up the client’s internal staff to work on other initiatives—while also providing the client with significant financial savings.

IT; software provider

The client, a provider of legal management software, services and analytics solutions for corporate legal departments and law firms worldwide, used a core software product that was only compatible with Internet Explorer. The client realised a loss of potential revenue from customers that used other emerging browsers (e.g., Firefox, Chrome or Safari) and sought to modernise its product’s user interface to provide the rich experience their customers demanded. A team of TEKsystems Global Services® architects, developers and quality assurance analysts performed a four-week assessment of the client’s current application. Through the assessment, TEKsystems delivered thought leadership, insight and guidance as to what changes the client should implement. This project was supported by technologies including Microsoft ASP.NET, C#, SQL Server, Javascript, HTML 5 and CSS 3.

Legal

Legal; international law firm

The client, an international law firm that provides legal support across a broad spectrum of practice areas, commissioned TEKsystems Global Services® to support its Windows® 7 upgrade initiative on over 1,600 machines via a coordinated deployment team services (CDTS) program. This proven CDTS offering provided the client with the resources, processes, logistics and the delivery management expertise to complete all upgrade-related activities on time and on budget. Working in close partnership, the client was able to maintain control over the project while relying upon TEKsystems for its execution expertise.

Legal; international law firm

With offices in the U.S., Europe and Asia, the client is a law firm focused on intellectual property, litigation/controversy, regulatory and government affairs, securities and transactional practices. The client needed to replace approximately 2,400 PCs that were approaching end-of-lease as well as upgrade an additional 600 PCs that required performance enhancements. In need of an IT services partner that could deliver reliable and skilled resources, logistical and HR management of those resources, as well as asset retirement and upgrade support, the client engaged TEKsystems Global Services®. TEKsystems successfully delivered a coordinated deployment team services (CDTS) solution to facilitate asset retirement and PC upgrade processes across all project locations.

Professional Services

Facility Services; professional services provider

When one of the world’s largest facilities services providers decided to use webMethods 8.0 to integrate their software applications and processes, they engaged a TEKsystems Global Services® division. As a preferred services partner of webMethods developer Software AG, TEKsystems has deep expertise in implementing, supporting and optimising the tool. TEKsystems’ team provided application and infrastructure support to get webMethods up and running and created customised enhancements for the webMethods interface. Following implementation, the team continued to provide operational support, including defect management, file reprocessing and development enhancement requests.

Manufacturing

Manufacturing; imaging products manufacturer

A world leader in imaging products and solutions engaged a TEKsystems Global Services® division to support its European division with the implementation design and strategy for a key business intelligence (BI) platform. TEKsystems began by meeting with various business users throughout the organisation to understand, gather and prioritise the client’s BI requirements. The next steps focused on conducting a system analysis, generating report requirements, developing role-based dashboards and user interface (UI) mock-ups and reports. As part of this effort, TEKsystems utilised a value prioritization process to aid the client in decision-making regarding feature benefits relative to implementation costs. TEKsystems’ strategic implementation design prepared the client for a thorough, efficient and successful implementation. Technologies used during this engagement included Oracle E-Business Suite 11.5.8, a cloud-based talent acquisition application, Oracle Discoverer reporting, Oracle BI Applications, Oracle BI Enterprise Edition 11g and Oracle CEMIS.

Retail Services

Retail; supermarket chain

A leading supermarket chain in the U.K. engaged a TEKsystems Global Services® division to implement Oracle Business Intelligence Applications Process Manufacturing, Inventory and Cost Analytics and develop custom reports across Manufacturing, Procurement and Financial domains. TEKsystems implemented the manufacturing suite and customised dashboard development in addition to the OBIA process manufacturing functionality. All of the out-of-the-box reports of Oracle BI Applications were utilised, showcasing the usability of the product. As a result of the implementation, the client had access to useful insight into inventory management and yield of the manufacturing process. Armed with this insight, the client was able to increase supply chain efficiency, as the client was able to guide its manufacturers to make intelligent production adjustments and better plan for demand. Technologies involved in this engagement included Oracle Database, Informatica 8.6, DAC, Oracle Business Intelligence Enterprise Edition (OBIEE) and OEB R12.1.1.